Patients Rights & Responsibilities
PATIENTS RIGHTS
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Respecting their values and beliefs, any special preferences, cultural needs, and responding to requests for spiritual needs.
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Respect for their personal dignity and privacy during examination, procedures and treatment.
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Protection from neglect or abuse.
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Treating patient information as confidential.
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Refusal of treatment.
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Seeking an additional opinion regarding clinical care.
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Obtaining informed consent from them before the transfusion of blood and blood components, Anaesthesia, Surgery, initiation of any Research protocol and any other invasive/high-risk procedures/treatment.
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To Complain and information on how to voice a Complaint.
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To have information on the expected cost of the treatment.
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To have access to their clinical records.
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To have information on the name of the treating doctor, care plan, progress and information on their health care needs.
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Determining what information regarding their care would be provided to self and family.
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To have education to make informed decisions and to be involved in the care planning and delivery process.
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To have information and education in a language that they can understand about their healthcare needs.
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To have non- discrimination in treatment on the basis of clinical/health condition, religion, gender, age, sexual orientation, linguistic OR geographical/ social origin.
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To receive medical advice and treatment that fully meets the currently accepted standards of Quality of Health care.
PATIENTS RESPONSIBILITY
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Provide Complete and accurate information about his/ her health, including present condition, past illness, hospitalizations, medications, natural products and vitamins and any other matters that pertain to his/ her health
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Provide complete and accurate information including full name, address and other information
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To ask questions when he/ she does not understand what the doctor or other member of healthcare team tells about diagnosis or treatment. He/she should also inform the doctor if he/ she anticipates problems in following prescribed treatment or considering alternative therapies.
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Abide by all hospital rules and regulations given in patient information brochure, more importantly;
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Comply with the no-smoking policy
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Comply with the visitor policies to ensure the rights and comfort of all patients. Be considerate of noise levels, privacy and safety. Weapons are prohibited on premises
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Treat hospital staff, other patients and visitors with courtesy and respect.
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To be on time in case of appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling of the appointments.
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Not to give medication prescribed for him/her to others
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Provide complete and accurate information for insurance claims and work with the hospital staff and doctors to make payment arrangements
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To communicate with the healthcare provider if his/her condition worsens or does not follow the expected course
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To pay for services billed for in a timely manner as per the hospital policies
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To respect that some other patients medical condition may be more urgent than yours and accept that your doctor may need to attend them first
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To respect that admitted patient and patients requiring emergency care take priority for your doctor
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To follow the prescribed treatment plan and carefully comply with the instructions given
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To accept, where applicable, adaptations to the environment to ensure a safe and secure stay in hospital
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To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records
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Not to take any medications without the knowledge of doctor and healthcare professionals
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To understand the charter of rights and sleek clarifications, if any