inpatients

Patients are admitted only through a doctor's or CMO's recommendation.
Visit the admission counter and provide details such as date, doctor, and class preference.
For maternity cases, pre-registration is required at least 60 days in advance.
A deposit must be paid for planned surgeries or maternity admissions.
Foreign nationals & NRIs must produce a Passport & Visa/PIO; admission may be denied otherwise.
An intimation call is made on the date of admission; if not received, report to the admission counter.
Reservation deposits are non-transferable.
Payments are accepted via Cash, Demand Draft (DD), and Credit/Debit Cards of all major banks.

Bed charge is billed at the end of each day.
Daycare admission is allowed for a maximum of 8 hours, after which the patient is either discharged or admitted.
Transfer from one class to another is based on availability.
In case of an upgrade, bed charges will be applicable at the higher rate from Day 1.
Downgrade is subject to management approval.
In the event of a shift to ICU, the existing room must be vacated except for classes above twin sharing, based on availability.
Transfer cut-off time is 11 AM.

Bill Payments

Billing counter is open 24x7.
Billing queries shall not be entertained after 30 days of discharge.
For redressal of billing queries, call 022-26751560.
Timings for billing queries:
- 9 AM to 5 PM for admitted patients.
- 2 PM to 5 PM for discharged patients.

Once payment is made, it is non-refundable and non-cancellable for any reason.
Transaction fees charged will be borne by the cardholder for any payment, including duplicate payments.
Transaction fee charges will not be refunded or reversed under any circumstances for any refund, reversal, chargeback, or any other reason, including duplicate payments.
Cardholders or customers can contact the billing department for further queries, disputes, or chargebacks.

Account Of	Lilavati Hospital And Research Centre
Saving A/C No	102701002043
Ifsc Code	Icic0001027
Micr Code	400229098
Branch Code	001027
Name Of Bank	Icici Bank
Branch	Bandra — Mehboob Studio
Pan No.	Aaatl1398q

Once your transaction is completed, you are requested to mail us at billing@lilavatihospital.com with the following details:
- Name of Patient, Date of Admission, Date of Surgery, Preferred class of admission, and Name of admitting Doctor.
- Account holder details (name of bank & branch, account holder name), transaction date, time, amount, UTR number, and admission number (if admitted) in the transfer details.
You can also contact our In-patient billing department for confirmation of payment between 8:00 AM to 5:00 PM. Tel No: 022 267571588, 022 26751586.
For payment confirmation, kindly produce the UTR number (transfer number).

Charges for investigations, OT, and doctor’s fees vary based on room category.
Bed charges include only diet and nursing services. Any additional purchases will be charged separately.
Emergency doctor visit charges are applicable between 11 PM to 6 AM, Sundays, and Public Holidays.
Emergency charges in Wards: Emergency charges @ 1.25 times the routine rate will be applicable for any test or procedure done on Sundays, Public Holidays, or between 8:00 PM to 5:00 AM.
Emergency charges in ICUs: Emergency charges @ 1.25 times the routine rate will be applicable for any test or procedure done on Sundays, Public Holidays, or between 8:00 PM to 5:00 AM (First Day of ICU, i.e., for new admission or transfer from ward/stroke unit).
OT emergency charge @ 1.5 times the routine rate under similar conditions as the emergency charge.
Intensivist visits in the ICU will be charged on a per-day basis.
If more than one surgery is conducted during the same slot, charges for multiple surgeries will apply.
Cardiac packages are only for patients admitted in Common and Economy class. Upgradation or downgrading within the package is not permissible for Angiography, Angioplasty, and Bypass.
A 20% surcharge is levied on the final bill amount for NRI and Foreign National patients.

Statement of Account (SOA)

A soft copy of the SOA is generated for all currently admitted patients and is emailed every midnight to the next of kin’s email address provided at the time of admission.
The SOA will list all charges accrued to the patient.
The SOA is not generated for package surgeries such as Angiography, Angioplasty, Bypass, and Cataract.

Discharge

Based on request and discharge paper, the billing department prepares the bill. Once the final bill is completed, the information is passed to the patient’s room.
Settlement shall be done at the discharge counter.
Visitor passes must be submitted at the counter. In case of loss or damage, a charge of Rs. 500/- will apply.

General Instructions

Outside food is not allowed inside the hospital for patients or attendants.
Smoking, consumption of alcohol, and non-vegetarian food are not permitted within the hospital premises.
Mobile phones are not allowed in restricted areas of the hospital.
Photography is prohibited inside the hospital premises.
Outside medicines or consumables are not allowed in the hospital.
Patients are advised not to carry cash or wear or keep any jewelry during hospitalization. The hospital will not be responsible for any kind of loss.
Hospital security has the right to check your baggage and ask for passes at any time.
The admission counter or ward nurse will issue a feedback form. Please take some time to let us know how we can serve you better.
Reports can be collected from the ground floor central dispatch department, which operates from 8 AM to 9 PM on all days except Sundays and public holidays.

Inpatients