patients-right

Respecting their values and beliefs, any special preferences, cultural needs, and responding to requests for spiritual needs.
Respect for their personal dignity and privacy during examination, procedures, and treatment.
Protection from neglect or abuse.
Treating patient information as confidential.
Refusal of treatment.
Seeking an additional opinion regarding clinical care.
Obtaining informed consent from them before the transfusion of blood and blood components, Anaesthesia, Surgery, initiation of any Research protocol, and any other invasive/high-risk procedures/treatment.
To complain and information on how to voice a Complaint.
To have information on the expected cost of the treatment.
To have access to their clinical records.
To have information on the name of the treating doctor, care plan, progress, and information on their healthcare needs.
Determining what information regarding their care would be provided to self and family.
To have education to make informed decisions and to be involved in the care planning and delivery process.
To have information and education in a language that they can understand about their healthcare needs.
To have non-discrimination in treatment on the basis of clinical/health condition, religion, gender, age, sexual orientation, linguistic OR geographical/social origin.
To receive medical advice and treatment that fully meets the currently accepted standards of Quality of Health care.

Patient Responsibilities

Provide complete and accurate information about his/her health, including present condition, past illness, hospitalizations, medications, natural products, and vitamins, and any other matters that pertain to his/her health.
Provide complete and accurate information including full name, address, and other information.
To ask questions when he/she does not understand what the doctor or other member of the healthcare team tells about diagnosis or treatment. He/she should also inform the doctor if he/she anticipates problems in following prescribed treatment or considering alternative therapies.
Abide by all hospital rules and regulations given in the patient information brochure, more importantly:
- Comply with the no-smoking policy.
- Comply with the visitor policies to ensure the rights and comfort of all patients. Be considerate of noise levels, privacy, and safety. Weapons are prohibited on premises.
- Treat hospital staff, other patients, and visitors with courtesy and respect.
To be on time in case of appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling of the appointments.
Not to give medication prescribed for him/her to others.
Provide complete and accurate information for insurance claims and work with the hospital staff and doctors to make payment arrangements.
To communicate with the healthcare provider if his/her condition worsens or does not follow the expected course.
To pay for services billed for in a timely manner as per the hospital policies.
To respect that some other patients' medical condition may be more urgent than yours and accept that your doctor may need to attend them first.
To respect that admitted patients and patients requiring emergency care take priority for your doctor.
To follow the prescribed treatment plan and carefully comply with the instructions given.
To accept, where applicable, adaptations to the environment to ensure a safe and secure stay in the hospital.
To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records.
Not to take any medications without the knowledge of the doctor and healthcare professionals.
To understand the charter of rights and seek clarifications, if any.

Patients Rights & Responsibilities

Patient Rights