Inpatients

Timings

• Billing counter is open 24x7.
• Billing queries shall not be entertained after 30 days of discharge.
• For redressal of billing queries, call 022-26751560.
• Timings for billing queries:
  • 9 AM to 5 PM for admitted patients.
  • 2 PM to 5 PM for discharged patients.
• You can also contact our In-patient billing department for confirmation of payment between 8:00 AM to 5:00 PM. Tel No: 022 69301560, 022 69301586

Terms & Condition

• Once payment is made, it is non-refundable and non-cancellable for any reason.
• Any refund if due shall be processed with refund voucher in the name of patient only.
• Transaction fees charged will be borne by the cardholder for any payment, including duplicate payments.
• Transaction fee charges will not be refunded or reversed under any circumstances for any refund, reversal, chargeback, or any other reason, including duplicate payments.
• Cardholders or customers can contact the billing department for further queries, disputes, or chargebacks.
• RESERVATION DEPOSIT: The deposit paid by the patient / patient relative, before admission. For example pre-plan surgery, maternity cases.  This deposit is paid for book the OT.  It adjusted against the patient’s bill once the patient is admitted. Reservation Deposit in non-refundable.
  SECURITY DEPOSIT: Security Deposit of Rs. 10,000/- shall be collected from the TPA patient who avail cashless facility, it has to be paid at the time of admission/before discharge/at the time of discharge. It is not adjustable against the bill, it is refunded only after receiving payment from their TPA and after adjusting if any short payment done by their TPA.
• Refunds shall be paid by Account Payee Cheque / NEFT / RTGS.

Following are the details for transferring funds through RTGS /NEFT

Note

• Once your transaction is completed, you are requested to mail us at billing@lilavatihospital.com with the following details:
  • Name of Patient, Date of Admission, Date of Surgery, Preferred class of admission, and Name of admitting Doctor.
  • Account holder details (name of bank & branch, account holder name), transaction date, time, amount, UTR number, and admission number (if admitted) in the transfer details.
• You can also contact our In-patient billing department for confirmation of payment between 8:00 AM to 5:00 PM. Tel No: 022-69301586 / 022-69301591
• For payment confirmation, kindly produce the UTR number (transfer number).

Charges

• Charges for investigations, OT, and doctor’s fees vary based on room category.
• Bed charges include only diet and nursing services. Any additional purchases will be charged separately.
• Emergency doctor visit charges are applicable between 11 PM to 6 AM, Sundays, and Public Holidays.
• Emergency charges in Wards: Emergency charges @ 1.25 times the routine rate will be applicable for any test or procedure done on Sundays, Public Holidays, or between 8:00 PM to 5:00 AM.
• Emergency charges in ICUs: Emergency charges @ 1.25 times the routine rate will be applicable for any test or procedure done on Sundays, Public Holidays, or between 8:00 PM to 5:00 AM (First Day of ICU, i.e., for new admission or transfer from ward/stroke unit).
• OT emergency charge @ 1.5 times the routine rate under similar conditions as the emergency charge.
• Intensivist visits in the ICU will be charged on a per-day basis.
• If more than one surgery is conducted during the same slot, charges for multiple surgeries will apply.
• Cardiac packages are only for patients admitted in Common and Economy class. Upgradation or downgrading within the package is not permissible for Angiography, Angioplasty, and Bypass.
• A 30% surcharge is levied on the final bill amount for NRI and Foreign National patients.
• OPERATION / ENSOCOPY: Emergency charges @ 1.5 times the routine rates will be applicable for any surgical / endoscopy procedure done on Sundays / Public Holiday/ after or before working hours.  Working hours timing: 8:00 am to 8:00pm.
• Cathlab: Emergency charges @ 1.5 times the routine rates will be applicable for any procedure done in cathlab done on Sundays / Public Holiday/ if the calthlab has been closed and is been re-opened for performing the case / when an unscheduled case is accommodated during regular working hours despite of non- availability of any vacant slot.  Working hours timing: 9:00 am to 5:00 pm.
• CABG PACKAGE SURGERY: Emergency surgical charges not applicable even if the surgery is done one Sundays, Public Holidays and after working work.
• Investigation & Procedure: Emergency charge @ 1.25 times the routine rate will be applicable for any test/procedure done on Sundays/Public holidays/ from 8pm to 5:00 am on all working days for patients admitted in wards only IN CASE OF ICUs ONLY 1 ST 24HRS (DIRECT ICU ADMISSION / TRANSGER TO ICU) EMERGERY CHARGES WILL BE APPLICABLE).

Statement of Account (SOA)

• A soft copy of the SOA is generated for all currently admitted patients and is emailed every midnight to the next of kin’s email address provided at the time of admission.
• The SOA will list all charges accrued to the patient.
• The SOA is not generated for package surgeries such as Angiography, Angioplasty, Bypass, and Cataract.
• The SOA will list all charges accrued to the patient for last 24hrs.

Procedure & Timings

• The discharge time commences at 8:00 AM and the final bill clearance shall be done by 10:00 AM. Check-out time is 9:00 AM. If the discharge is delayed beyond 9:00 AM, the patient shall be charged for that day.
• The decision for the discharge of the patient will be taken by the treating doctor during his/her rounds.
• The doctor will inform the staff nurse to initiate the discharge process.
• All preparations for discharge will be completed before sending the patient's discharge paper to the billing department.
• Once the discharge paper is accepted and updated in the computer system by the billing department, an auto-generated serial number will be created for the same.
• Based on the serial number, the billing department will audit the patient's transaction and prepare the final bill.
• The billing department will then inform the patient’s room and forward the final bill to the discharge counter for final settlement.

Payment

• At the time of discharge once the bill is ready the final settlement, i.e. payment  / collecting refund voucher, surrendering all the passes and collecting discharge slip from the discharge counter has to be completed within 45 minutes  failing which the accommodation charge for the day of discharge will be charged.

• Medicines and materials should be procured through hospital only and not from outside.
• All rates are subject to revision without prior notice.
• In case, preferred class is not available, patient will be admitted in available class and charged as per allotted class.
• The deposit paid for operation theatre in advance is only for blocking the theatre and not for reserving the bed; admission is subject to availability of beds. RESERVATION DEPOSIT IS NOT REFUNDABLE.
• TPA rates are applicable for only those TPA’s having formal tie-up with us.
• Surcharge @30%will be applicable to foreign national, NRI, PIO and OCI patients.
• All Foreign National / NRI/ PIO/ OCI patients are requested to submit copy of patient’s passport, Visa / PIO and OCI before admission.
• Misc. charges to be collected from TPA cashless patient at the time of discharge as MISC. CHARGES are non-payable