Before

• Patients are admitted only through doctors or CMO's recommendation.
• Visit admission counter and provide details such as date, doctor & class preference.
• For Maternity, pre-registration before 60 days is required.
• Pay deposit in case of planned surgery or maternity.
• Foreign nationals & NRI's are required to produce Passport & Visa/PIO, or the admission maybe denied.
• An intimation call is made on the date of admission. Incase not received, report to admission counter.
• Reservation deposits are non-transferable.
• Payment via Cash, DD, Credit & Debit Cards of all major banks accepted.

After

• Bed charge is billed at the end of each day.
• Day care admission for a maximum of 8 hours, post which either discharged or admitted.
• Transfer from one class to another based on availability.
• Incase of an upgrade, bed charges will be applicable as per higher rate from Day 1.
• Downgrade subject to management approval.
• In the event of a shift ICU, the existing room has to be vacated except classes above twin sharing based on availability.
• Transfer cut-off time is 11 AM.

Timings

• Billing counter is open 24x7
• Billing queries shall not be entertained after 30 days of discharge.
• For redressal on billing queries, call 022-26751560 . 9 AM to 5 PM for admitted patients, 2 PM to 5 PM for discharged patients.

• Once payment made which are non-refundable or non-cancellable for any reason.
• Transaction fees charged would be borne by cardholder for any payment (including Duplicate payments).
• Transaction fee charges would not be refunded/ reversed under any circumstances for any refund/ reversal /chargeback /any other reasons and even duplicate payments.
• Card holder or customer can connect billing department  for the further query/ disputes/chargeback.

Following are the details for transferring funds through RTGS /NEFT

Note

• Once your transaction is completed, you are requested to mail us on billing@lilavatihospital.com with following details.
• Name of Patient, Date of Admission, Date of Surgery, Preference class of admission and Name of admitting Doctor.
• Account holder details (name of bank & branch, a/c holder name), transaction date, time, amount & UTR No, Admission number (if admitted) in the transfer detail.
• You can also contact our In-patient billing department for confirmation of payment between 8:00am to 5:00 pm.  Tel No : 022 267571588, 022 26751586.
• For payment confirmation kindly produce UTR number ( transfer no )

Charges

• Charges of investigations, OT & Doctors fees vary based on room category.
• Bed charges include only diet & nursing services. Any additional purchase shall be charged seperately.
• Emergency doctor visit charges are applicable between 11 PM to 6 AM /Sundays/Public Holidays.
• Emergency charges In Wards: Emergency charges @1.25 times the routine rate will be applicable for any test / procedure done on Sundays / Public Holidays / between 8:00 pm to 5:00 am.
• Emergency charges In ICUs: Emergency charges @1.25 times the routine rate will be applicable for any test / procedure done on Sundays / Public Holidays / between 8:00 pm to 5:00 am. (FIRST DAY OF ICU, i.e. it can be new admission / transferred from ward/stroke unite.
• OT emergency charge @ 1.5 times the routine rate under similar conditions as the emergency charge.
• Intensivist visit in the ICU will be charged on a per day basis.
• Incase of more than one surgery conducted during the same slot, charges for multiple surgeries shall be applicable.
• Cardiac packages are only for patients admitted in Common and Economy class. Upgradation or downgradation of the class within package is not permissible for Angiography, Angioplasty, Bypass.
• A 20% surcharge is levied on the final bill amount of NRI's & Foreign National patients.

Statement of Accounts

• Soft copy of SOA is generated for all currently admitted patients and is mailed every midnight on the email patient next of kin’s email address given at the time of admission.
• SOA will list charges accrued to the patient.
• SOA is not generated for package surgeries such as Angiography, Angioplasty, Bypass & Cataract.

Procedure & Timing:

• Doctor's authorization required for discharge.
• Discharges are processed24x7.
• Discharge order recieved after 10 AM will attract the entire day's charge.

Payment:

• Based on request and discharge paper, billing department prepares the bill. On final bill completion, information is passed onto patient room.
• Settlement shall be done at the discharge counter.
• Visitor passes are to be submitted at the counter. In case the pass is misplaced/damaged, a charge of Rs. 500/- will have to be borne.

• Outside food is not allowed inside hospital for patient/attendant.
• Smoking, consumption of alcohol and non-vegetarian food is not permitted in the hospital premises.
• Mobile phones are not permitted in the restricted areas of the hospital.
• Photography is prohibited inside hospital premises.
• Outside medicines or consumables are not allowed in the hospital.
• Patients are advised not to carry cash or wear or keep any jewellery during their hospitalization. The hospital will not be responsible for any kind of loss.
• The hospital security has the right to check your baggage and ask for passes at any time.
• The admission counter / ward nurse will issue a feedback form. Please spend some time to let us know how we can serve you better.
• Reports can be collected from the ground floor central dispatch department which functions from 8am to 9pm on all days except Sunday & Public Holiday.